General conditions of Sale

These General Conditions of Sale have as their object the sale of products made online through an e-commerce service on www.ifulkki.com website. In consideration of the large number of products made available, the main features and prices of the same (including any additional costs) are clearly indicated directly on the site.

The Products are sold directly by IFULKKI by Deiana sarl with registered office at 49, rue Damas, Marrakech, registration number in the Business Register of Marrakech ............ (hereinafter Seller).

For any information request, you can contact:
Email - ifulkki@gmail.com
Phone - +212 (0) 6 19689627

The products are sold to the Customer identified by the data entered when completing and sending the order form in electronic format with simultaneous acceptance of these General Conditions of Sale

The product offer on the www.ifulkki.com site is aimed at adult customers. If you are under the age of 18, you must first have the consent of one of your parents or a legal guardian in order to purchase on the website www.ifulkki.com.
Please note: this always applies, not only for our website, but also for all sites that are visited on the Internet. When browsing the Internet and you see or are asked for information that is not clear, it is always necessary to ask your parents for help.
By completing an order through this website, the Customer guarantees that he is of legal age (18 years) and that he has the legal capacity to enter into binding contracts.

The Customer is prohibited from entering false and/or invented and/or fictional names in the online ordering procedure and in further communications. The Seller reserves the right to legally pursue any violation and abuse, in the interest and for the protection of all consumers.

Furthermore, by accepting these Conditions of Sale, the Customer exempts the Seller from any liability deriving from the issue of incorrect tax documents due to errors in the data provided by the Customer at the time of placing the online order, being the Customer the only responsible for
their correct insertion.

By online sale contract we do mean the distance contract concerning the sale of movable goods (hereinafter Products) agreed upon between the Purchaser, as a Customer, and IFULKKI by DEIANA sarl, as a Seller, in the context of an electronic commerce service organized by the Seller which, for this purpose, uses remote communication technology known as the Internet.

To conclude the purchase Contract for one or more Products, the Customer must fill out the order form in electronic format (henceforth Order) and send it to the Seller via the Internet following the relevant instructions.

The Order contains:
- A reference to these General Conditions of Sale;
- Information of each Product and its price;
- The means of payment that can be used;
- The methods of delivery of the Products purchased and the relevant shipping and delivery costs;

Although IFULKKI by DEIANA sarl constantly adopts measures to ensure that the photographs shown on the Site are faithful reproductions of the original products, including the use of every possible technological solution to minimize inaccuracies, some minimal variations are always possible due to the technical characteristics and color resolution characteristics of the computer used by the Customer. Consequently, the Seller will not be responsible for any inadequacy of the graphic representation of products shown on the Site if due to the aforementioned technical reasons, since such representations are merely illustrative.

Before concluding the contract, the Customer will be asked to confirm that they have read the General Conditions of Sale including the information on the right of withdrawal and the processing of personal data.

The contract is concluded when the Seller receives the Order Form via the Internet, after verifying the correctness of the data relevant to the order.

The language available to conclude the contract with the Seller is English and the applicable law is that of the Kingdom of Morocco.

Once the contract is concluded, the Seller will process the Order

By submitting the Order via the Internet, the Customer unconditionally accepts and undertakes to observe these General Conditions of Sale in relations with the Seller.

Once the contract is agreed upon, the Seller will send an order confirmation by e-mail.

The Seller retains the possibility, before sending the Order Confirmation, to ask the Customer, by e-mail or by phone, for further information with reference to the Order sent over the Internet.

The Seller may not process purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products. In these cases, we will inform the Customer by e-mail that the contract is not concluded and that the Seller has not processed the Order, specifying the reasons. In this case, the amount of money previously committed on the Customer's means of payment will be released.

If the products presented on the website are no longer available or on sale after sending the Order, it will be the Seller's responsibility to communicate, promptly and in any case within fifteen (15) working days from the day following that in which the Customer will have sent the Order to the Seller, any unavailability of the Products ordered. In this case, the amount of money previously committed on the Customer's means of payment will be released.

IFULKKI by DEIANA sarl reserves the right to refuse orders from a Customer with whom a legal dispute relating to a previous order is in progress. This equally applies to all cases in which IFULKKI by DEIANA sarl deems the customer unsuitable, including, by way of example, the case of previous violations of contract conditions for online purchase on the Site or for any other legitimate reason, especially if the Customer has been involved in any kind of fraudulent activity.

Unless otherwise indicated in writing, all Product prices, shipping and delivery costs indicated on the website and in the Order are to be considered VAT included and expressed in Euros. The validity of the prices is always and only that indicated by the website at the time the Order is sent over the Internet.

All Products are shipped directly from Morocco.

The prices of the Products and shipping and delivery costs indicated on the website and in the Order, unless otherwise specified, DO NOT include any costs associated with customs duties and related taxes, which cannot be calculated in advance. These costs are therefore charged to the Customer and must be paid directly upon delivery of the Products.

The Customer acknowledges, accepts and gives his consent to the fact that all communications, notifications, information, reports and in any case any documentation on the operations performed, referring to the purchase of the Products, will be sent to the e-mail address indicated at the time of registration, with the possibility of downloading the information on a hard disk or similar in the manner and within the limits provided by the Site.

The Customer can check how we process his personal data by accessing our Privacy Policy.

These General Conditions of Sale are governed by Moroccan law and will be interpreted according to it. Consequently, the interpretation, execution and termination of the General Conditions of Sale are subject exclusively to Moroccan law and any disputes relating to and / or consequent to them must be resolved exclusively by the judicial authority of the Kingdom of Morocco.

The Seller may change or amend these General Conditions of Sale at any time. Therefore, the Customer will be required to accept only the General Conditions of Sale in force at the time of the relevant purchase. The new General Conditions of Sale will be effective from the date of publication on the website www.ifulkki.com and applied to purchase orders submitted after that date.

The payment methods accepted by IFULKKI by DEIANA are:
- Credit card
- Paypal
- Bank transfer
IFULKKI by DEIANA accepts major debit credit cards and Paypal as payment. All payments are guaranteed by PayPal and Stripe both compatible with PCI (payment card industry) and use 128-bit SSL encryption.

PAYPAL
By choosing PayPal, the customer pays directly through his PayPal account without showing his card number and without re-entering personal information. PayPal is a convenient and safe way to make online purchases.

BANK TRANSFER
The bank details to make the transfer are the following:
- IFULKKI by DEIANA sarl
- Bank
- Iban
- Bic/Swift
IFULKKI by DEIANA will arrange for the shipment as soon as the amount is credited. In order to speed up delivery operations, a copy of the payment teceipt can be sent to the address.

INVOICE REQUEST
The Customer who wishes to receive the commercial invoice relevant to his purchase must send a request by mail to ifulkki@gmail.com indicating:-
- company name, address, VAT number, SDI code and pec
- list of items to be invoiced and payment method used.

All orders are dispatched from Morocco via ROYAL MAROC POST and/or CHRONOPOST.
Delivery will be 3 to 30 days depending on the shipping method chosen and your location.

All orders shipped outside of Morocco might be subject to customs duties and taxes upon receipt. We cannot estimate the amount which is subject to your local country. These costs are charged to the Customer and must be paid upon delivery of the products.

Returns are eligible for a refund if a return authorization request is made within 7 days of your original purchase.

All returns are at the customer's shipping expense.

If the Customer is not satisfied with his purchase, he can return the unworn and unused items within 7 days from the date of receipt, requesting the replacement with one or more items whose total cost is equal to or greater than the value of the returned items.
The shipping cost will be paid by the customer.

INSTRUCTION FOR THE CHANGE
Write an email to ifulkki@gmail.com indicating:
- name and surname, address, payment method used.
- list of articles you want to change and reason for change.
- list of items you want to receive as a replacement.
ifulkki@gmail.com will send a return authorization email with shipping instructions.
In case of non-receipt of the email, check the junk mail box.

If the Customer is not satisfied with his purchase, he can return the unworn and unused item within 7 days from the date of receipt and receive the relevant refund. Shipping costs will be paid by the Customer.

INSTRUCTION FOR THE RETURN
Write an email to ifulkki@gmail.com indicating:
- name and surname, address, payment method used.
- list of articles you want to return and reason for change.
ifulkki@gmail.com will send a return authorization email with shipping instructions.
In case of non-receipt of the email, check the junk mail box.

REFUND
The refund will be made as soon as the return item arrives at ifulkki@gmail.com

For orders paid by credit card, the refunded amount will be available after 8-10 days; the timing varies according to the banking circuit used.

For orders paid with PayPal, the amount will be returned to the original account.

For orders paid by bank transfer, the amount will be refunded by bank transfer and will be available after 14 working days. The refund will be issued in the same currency as the original purchase. Any differences in amount due to exchange rate fluctuations cannot be refunded.

The items returned must not have been worn, washed or altered and must not show any sign of use.

Each item must be returned including the original labels, packaging and accessories received. The original box is considered to all intents and purposes an integral part of the items themselves, it must not be damaged and / or altered, nor used as a single external packaging.

Returns that show signs of use or have not been authorized by IFULKKI by DEIANA because they do not comply with the conditions set out, will be refused and returned to the Customer at the original shipping address.

For all aspects not specifically expressed herewith, the legislation of the Kingdom of Morocco for distance trading prevails.